Privacy Policy - Flaxd Data Protection & Security

Privacy Policy for Flaxd

Effective Date: 10/20/2025

Flaxd ("we," "us," "our") prioritizes your privacy and transparency. This detailed Privacy Policy outlines how we collect, utilize, share, store, and protect your information when using our AI-powered services and products, hosted on Vercel, utilizing Supabase for data storage, authenticated via Better Auth, payment processing handled by Stripe, and email services provided by Resend.

1. Information We Collect

Personal Data:

Account Information: Upon creating an account, we collect and store information including your full name, email address, and profile information.
User Inputs: Any text, data, or content you submit through our various AI-powered products and services.
Communication Data: Information provided during user support interactions or feedback through surveys or forms.
Payment Information: Payment details processed securely by Stripe, including billing information, transaction records, and subscription details.

Usage Data:

We collect detailed information on your interaction with our website and services, such as IP addresses, browser type, operating system, device details, accessed pages, referring URLs, timestamps, session duration, and clicks, monitored through analytics tools.

Cookies and Tracking Technologies:

We utilize cookies and similar tracking technologies to facilitate functionality, analytics, and enhanced user experiences across our platform and products.

2. How We Use Your Information

We use collected data to:

Authenticate users securely and manage user accounts.
Process and manage payments through Stripe.
Deliver our various AI-powered products and services.
Send transactional emails and notifications through Resend.
Provide customer support and technical assistance.
Monitor and analyze user behaviors to optimize our services and products.
Enhance website functionality, user interface, and overall experience.
Communicate important service updates, notifications, or promotional content.
Develop and improve our existing products and create new offerings.

2.1. Our Products and Services

Flaxd offers the following AI-powered products and services, each of which may collect and process your data as described in this privacy policy:

Meeting Mindmap: Takes your meeting notes and turns them into a visual mindmap with AI insights
Contract Builder: Full version control and reusability for contracts to help organizations keep track of changes
FAQ Maker: Easily create comprehensive FAQs for your blog or professional website to enhance SEO
FTO Maker: Created simple FTO analysis using AI that selects and discusses available patents
Perfect Take: Users can timestamp their recordings and then upload the in camera footage to collect the best takes
Video Vault: Transcribe all the videos in your drive folder and make them searchable by text and with AI features like chat for your own videos
Video Processor: Upload videos, auto-process to MP4, save to Google Drive with timestamp naming, generate AI transcripts, and search your entire video library

Each product may have specific data processing requirements based on its functionality. The data collection and usage practices described in this privacy policy apply to all of our products and services.

3. Data Sharing with Third Parties

We share your data securely with the following third-party services, strictly for operational, analytical, or payment processing purposes:

AI Service Providers: Various AI APIs receive user inputs to generate the requested AI-driven content across our products.
Supabase: Securely stores user information in encrypted cloud-based databases.
Vercel: Hosts the application and manages data transiently as required for application performance.
Better Auth: Manages user authentication and session security.
Stripe: Securely handles and processes payment transactions and stores related billing information.
Resend: Processes and delivers transactional emails, welcome messages, and service notifications.
Analytics Providers: Collect user behavior analytics to improve website functionality and user experience.

We explicitly do not sell, rent, or lease personal user data to third-party advertisers or companies.

4. Data Security

Flaxd takes comprehensive security measures including encryption, secure database protocols, regular audits, and strict access controls managed by Supabase, Stripe, and our hosting partner, Vercel, to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. User Control and Data Deletion

You have extensive control over your data:

Account Management: You can update your account information and preferences through your dashboard.
Data Deletion: You can request complete account deletion and removal of all related personal data by contacting our support team.
Data Export: You can request a copy of your personal data in a portable format.

6. Data Retention

We retain your personal data strictly as necessary to provide our services or as required by applicable laws or regulations. Following deletion, only non-identifiable aggregated data may be preserved for internal analytics and performance monitoring.

7. Third-Party Privacy Policies

Our Privacy Policy applies solely to Flaxd services. We recommend reviewing privacy policies of our third-party partners directly for detailed information:

7. Children's Privacy

Flaxd is designed exclusively for users aged 13 and older. We do not intentionally collect personal data from children under 13. If we become aware of such data collection, we will promptly delete it.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy. All changes will be communicated clearly by updating the "Effective Date" at the top of this policy. Continued use of Flaxd following updates constitutes acceptance of the revised policy.

9. Contact Information

For any privacy concerns, questions, or requests regarding your personal data, please contact us through our contact page.

We will respond to all privacy-related inquiries within 30 days of receipt.

Your use of Flaxd indicates your acknowledgment and agreement to this Privacy Policy.

10. Disclaimer of Liability

To the maximum extent permitted by applicable law, Flaxd explicitly disclaims all liability related to:

Any unauthorized access to or use of our services or your data by third parties
Any misuse, improper use, or misinterpretation of information generated by our services
Any breach, data loss, or unauthorized access caused by third-party services we integrate with
Any technical issues, interruptions, or failures in service delivery
Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services
Any decisions made or actions taken by you or others based on the content generated by our services
Any content submitted by users that may infringe upon third-party rights

By using Flaxd, you expressly agree that your use of our services is at your sole risk. Flaxd, its owners, employees, affiliates, and partners shall not be liable for any damages of any kind arising from the use of our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages. We do not guarantee any commercial outcomes from using our services. Our services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

How We Use Cookies

Flaxd uses cookies and similar technologies for various purposes, including:

Essential Cookies: Required for basic website functionality and security. These cannot be disabled.
Functional Cookies: Enable enhanced functionality and personalization across our products.
Analytics Cookies: Help us understand how visitors interact with our website and services, allowing us to improve our offerings.
Performance Cookies: Help us optimize the performance of our various AI-powered products and services.
Third-Party Cookies: Set by third-party services we use for analytics and service delivery.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some portions of our website and services may not function properly.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

12. Refund and Cancellation Policy

At Flaxd, we are committed to providing high-quality AI-powered services and products. Our refund policy is designed to be fair and transparent:

Credit Purchases: All credit purchases are final and non-refundable once the transaction is completed. Credits are activated immediately upon successful payment.
Subscription Services: Monthly subscriptions may be cancelled at any time through your dashboard. Annual subscriptions may be cancelled within the first 30 days for a full refund.
Service Issues: In exceptional circumstances where technical issues prevent the delivery of our services, we may, at our sole discretion, provide compensation in the form of additional credits or refunds.
No Partial Refunds: We do not offer partial refunds for unused credits or partially consumed subscription periods.
Cancellation Process: You can cancel subscriptions through your account dashboard or by contacting us through our contact page.

This policy ensures we can maintain the quality and reliability of our service while keeping our pricing competitive. We encourage users to carefully consider their needs before making purchases.

13. Terms of Service

By using Flaxd, you agree to the following terms:

Acceptable Use: You may not use our services for illegal activities, harassment, or to violate any applicable laws or regulations.
Content Responsibility: You are responsible for all content you submit through our services and must ensure it does not infringe on third-party rights.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Service Availability: We strive to maintain high service availability but do not guarantee uninterrupted access to our services.
Intellectual Property: Our services and content are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without permission.
Termination: We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.